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Rectification, Replacement, Exchange Policy

We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective product, Interspace shall contact the third party service provider and the third party service provider may at its sole discretion may give you the following options for returning the product:

  1. Rectify/Replace the returned product.

  2. Exchange with another product, wherein

  • if the new product exceeds the order value of the returned product, you will be required to pay the extra amount.

  • if the order value of the new product is less than that of the returned product, we will refund the extra amount.

One way or the other, you will end up with a great product!

 

We will honour your request to return a product under the following conditions:

  • All products must be returned unused with their original labels (if any).

  • The original quotation must be presented upon returning the merchandise.

  • Our quality assurance team and the third party service provider’s team will inspect all returned items. Only when it passes our standard quality assurance test, we will be able to process the return.

  • Other product-specific conditions which will be informed to you at the time you place a request for exchange, rectify.

Note:

  • Any non-manufacturing defects and damages post receiving delivery will render the product invalid for rectification/ replacements/exchanges.

  • Customised kitchen, cabinets, wardrobes or other carpentry works are made-to-order and hence cannot be replaced or exchanged.

 

FAQs

How do I request a rectification/ replacements/ exchanges?

Please write to us at enquiryinterspace@gmail.com or write to our Client care centre within 3 days of receipt of your order.

 

What happen after I request for a rectification/ replacement/ exchanges?

Once you notify Interspace for a return request, we will make best efforts to ensure that a Interspace representative visits your site to inspect the product at the earliest.

 

When will I receive a rectification/ replacement/ exchanges?

When a request is accepted, the timeline for the rectification/ replacement/ exchanges to reach you may vary from product to product. A Interspace representative will keep you informed at all times, and we will make all efforts to address your concern very soon.